One-to-One Support

From someone you can trust

When you call, you'll speak to one of the NCT Enquiries Team who will talk you through any questions or concerns you may have. If they aren’t able to help, they will find someone who can help or point you in the right direction. You will have a choice of the following options.

Option 1: Help feeding your baby
If you have questions, concerns or need support about feeding your baby, you can speak to a breastfeeding counsellor, whether you are exclusively breastfeeding or using formula milk. Breastfeeding counsellors have had extensive training, will listen without judging or criticising and will offer relevant information and suggestions.
Open every day, 8am-Midnight, including bank holidays

Option 2: Course information
Select this option to get information on our courses, what we offer, what they cost and how to book. If you looking for one of our antenatal or postnatal courses you can also use our course finder to locate the nearest to you.

Option 3: Pregnancy, birth and life with a new baby
We know that pregnancy, birth and becoming a parent are times that come with many questions and challenges. Our Enquiries team will be able to get one of our qualified practitioners to get in touch with you.

If you have had a difficult experience of pregnancy, birth or parenting, you can go through to our Shared Experiences Helpline to speak to someone who has been through similar challenges and really understands.

Option 4: General enquiries
Here you can speak to one of our Enquiries Agents about any other queries you may have, such as those regarding local branches and equipment hire, membership, fundraising, and NCT shop.

If you don't reach somebody when you call, please leave a message and you will be called back shortly. You can also email or search loads of information about pregnancy, birth and parenthood on our website that may answer your questions. Alternatively find out what events are happening in your local branch and how you can meet other parents in your area.

If you are a researcher wishing to use NCT members as participants or use NCT material in your research, please email for further information.

Opening hours: Monday, Wednesday, Thursday, Friday 9-7pm and Tuesday 9-6pm

The general enquiries line is closed on Bank Holidays.