From the moment you find out you're expecting through to the toddler years, NCT's helpline will put you in touch with the right person to support you on your journey.
The helpline is staffed by qualified NCT practitioners who are trained and certified at diploma level with up-to-date knowledge, experience and skills to talk through your questions and concerns.
When you call, you'll choose one of four options or you can talk to someone who will point you in the right direction.
If you have questions, concerns or need support about feeding your baby, you can speak to a breastfeeding counsellor, whether you are exclusively breastfeeding or using formula milk. Breastfeeding counsellors have had extensive training, will listen without judging or criticising and will offer relevant information and suggestions.
Open every day, 8am-Midnight, including bank holidays
Select this option to get information on our courses, what we offer, what they cost and how to book. If you looking for one of our antenatal or postnatal courses you can also use our course finder to locate the nearest to you.
We know that pregnancy, birth and becoming a parent are times that come with many questions and challenges. Our qualified antenatal teachers and postnatal leaders are experienced, supportive and are here to help.
If you have had a difficult experience of pregnancy, birth or parenting, you can go through to our Shared Experiences line to speak to someone who has been through similar challenges and really understands.
Here you can speak to someone at NCT about any other queries you may have, such as those regarding local branches and equipment hire, membership, fundraising, and NCT shop.
If you don't reach somebody when you call, please leave a message and you will be called back shortly. You can also email email@example.com or search loads of information about pregnancy, birth and parenthood on our website that may answer your questions. Or, find out what events are happening in your local branch and how you can meet other parents in your area.
If you are a researcher wishing to use NCT members as participants or use NCT material in your research, please email firstname.lastname@example.org for further information.
Please note: the general enquiries line is closed on Bank Holidays.
What others say:
- "It was more than just advice and information...it was nice to talk to someone at length about what you’re worried about."- (Mother needing support with weaning her premature baby).
- "Talking to her gave me encouragement to keep going with breastfeeding...she also emailed me a support group locally which was also really helpful." - (Mother of a baby with Down’s syndrome).
- "I got the reassurance I needed, which is not to be underestimated." - (Woman with postnatal depression after caesarean).