Membership FAQs

Q. How do I find contact details of my local branch and their events?

A. To find local branch contacts and details of their events please head to our branches page and then search using your postcode.

Q. I have just become a member of NCT, how do I gain early entry to my local nearly new sale?

A.  All NCT branches will open their Nearly New Sales early only for NCT members and your branch will do this too.

Q. I am a member of NCT and need to update my address/contact details?

A. Please get in touch with our helpful enquiries team, email any updates to: enquiries@nct.org.uk  stating your old address/contact details and membership number and let us know your new details or call the team on 0300 330 0700 option 3 (Monday-Friday 9am-5pm, closed bank holidays).

Q. How can I request a new membership card?

A. Please get in touch with our helpful enquiries team, simply email: enquiries@nct.org.uk or call the team on 0300 330 0700 option 3 (Monday-Friday 9am-5pm, closed bank holidays).

Q. How do I renew my membership?

A. Click here to renew online or over the phone please call 0300 330 0700 option 3 (Monday-Friday 9am-5pm, closed bank holidays).

Q. Can my partner be a member of NCT too?

A. Yes, membership covers two people at the same address, so why not sign up your partner too?

Q. How can I sign up to receive e-newsletters from NCT?

A. As a member of NCT you will automatically receive NCT Matters each month, so long as we have an up to date email address for you.

Q. What is Pregnancy and Baby and how do I sign up for it?

A. Our Pregnancy and Baby guide is a FREE essential weekly email guide to pregnancy, your baby’s development and life as a parent. Sign up here.

Q. How does NCT protect my data? 

A. NCT takes protection of data extremely seriously. Please visit our Data Protection policy.     

Q. How do I cancel my membership?

A. Please get in touch with our helpful enquiries team, simply email: enquiries@nct.org.uk or call the team on 0300 330 0700 option 3 (Monday-Friday 9am-5pm, closed bank holidays).

Q. Can my membership donation be refunded?

A. Due to all membership contributions being donations to the charity, we cannot, under charity law, permit refunds, other than in specific circumstances. The Charities Act 2011 can be found here.

This act states that Trustees of the charity can apply to the Charities Commission for refunds to be made only in exceptional circumstances. 

NCT has determined and communicated to HMRC that the primary circumstances it considers to be exceptional are in the event of a request relating to a lost baby where communication of this position is likely to result in additional unnecessary distress. 

Refunds will not be made in cases where members change their mind following the donation because the option to become a member is an optional. 

 Members Club FAQs

Q. What is NCT Members Club?

A. NCT Members Club is a wide array of discounts available to NCT members that have been designed to save you money in both your personal and professional life.

Q. How do I join the benefits scheme? How much does it cost? 

A. You are automatically entitled to the benefits available by virtue of your NCT membership. There is no additional cost for using NCT Members Club subject to any qualification or restriction specific to the individual benefit. 

Q. How much can I save? 

A. We estimate that with fair usage of the benefits available, you could easily recoup the cost of your NCT membership subscription, if not much more! Why not use our savings calculator and see just how much you could potentially save.

Q. What is a price promise?

A. We realise that it is becoming increasingly easy to find 'competitive' deals and offers through work or on the internet. That's why the collective buying power of the membership has been harnessed to bring you, wherever possible, prices which we believe are very hard to beat.

You will find that more and more benefits bear a price promise stamp:

1.    Free Price Promise - This stamp means that you will get the service for free.

2.    National Price Promise - This stamp means that you should be getting the best possible price / deal in the UK, for this product or service, subject to any limitation that may apply to where that product or service is offered.

3.    Provider Price Promise - This stamp means that you should be getting the best possible price / deal that this company makes available.

Although there will of course be exceptions, it is our intention to ensure that members can always access the very best prices available. And if we are ever wrong, we will do our best to make sure that you end up with the best rate AND something extra in recognition of your time. (Terms and conditions apply on a written like-for-like basis. See website for further details)

Q. Who provides the benefit scheme, NCT Members Club?

A. NCT Members Club is managed on behalf of Parliament Hill Ltd of 3rd Floor, 127 Cheapside, London, EC2V 6BT who are authorised and regulated by The Financial Conduct Authority in respect of non-investment insurance mediation under register number 308448. You can check this out by visiting the www.fca.org.uk. Neither Parliament Hill nor NCT are part of the same group as a provider. 

Q. How do My Cashback cards work?

•    On the NCT Members Club website, select Shopping from the drop down menu, then click on ‘Cashback on Everyday Purchases’
•    Be sure to get the NCT discount code from either the top right hand side of the page.
•    Click on the My Cashback cards website link and register.
•    You need to type the NCT discount code into the ‘Reference Code’ field
•    You’re registered and you now have a Cashback card account! What next?
•    Decide which stores you would like cards for – there is a separate card for each retailer. N.B. There is a charge for postage (see ‘charges’ below).
•    Once you receive your cards, activate each them.
•    Load funds onto each of your cards. There is a small charge for this (see below). It is important to allow time for your card funds to be loaded and active.
This is typically 2-3 working days.
•    Once the funds have been loaded to your card you can start shopping.

Q. Are there any charges with Cashback cards?

A. No, there are no hidden or extra charges.     

Q. Where can I use my Cashback cards?

A. You can click through to a list of retailers that participate in the Cashback scheme from our Cashback on Everyday Purchases page.

Q. What are the benefits?

A. Each retailer offers a different Cashback percentage – check the list of participating retailers to see what percentage they each offer.

Q. When and how do I receive my Cashback?

A. Every time you load funds on to your cards, the Cashback of between 3% and 15% will be paid into your Cashback Account. Once the Cashback reaches £10, it can then be loaded back onto your cards to pay for more shopping or you can allow it to accumulate to pay for special occasions such as holidays or Christmas.

Q. If I want to speak to someone in person. Is there a number I can call? 

•    If you have any questions about a benefit, please call the NCT Members Club helpline on 0333 200 1985. You can also email nct@parliament-hill.co.uk
•    For any questions regarding your NCT membership please call the NCT Enquiry line on 0300 330 0700 or you can email enquiries@nct.org.uk