CQC survey shows women’s experiences of maternity care have improved but continuity of care is still lacking

Released on: 12 December 2013

A new survey published by the Care Quality Commission (CQC) shows that women’s experiences of maternity care have improved over the last three years, but progress is needed in some critical areas. Key areas of concern include continuity of care and support during labour and birth.

Belinda Phipps, CEO, NCT said: 

“NCT welcomes the CQC’s findings that women’s experiences have improved. However the survey highlights yet again the need for better continuity of care for women during pregnancy and birth. It is appalling that the number of women being left alone at a time that worries them during labour or birth has gone up to 25 % while a fifth feel that their concerns were not taken seriously. 

“Continuity of care means a woman’s care is provided by a midwife they know and trust, and it ensures more straightforward births, fewer premature babies, and needn’t cost any more than the current system.  

“It is so important that women feel they are being listened to and are supported in all their choices - in pregnancy, labour, and when they take their new baby home. 

“The survey also reinforced findings from an NCT and WI study earlier this year which revealed that women in London are being particularly let down – and are having among the worst experiences of women anywhere in the country.”