Privacy and cookies

When you request information from NCT, sign up to any of our services or buy things from us, NCT obtains information about you. This page explains how we look after your personal information and what we do with it.

Protecting your privacy

NCT is committed to protecting your privacy on our website. We have a legal duty under the Data Protection Act to prevent your information falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.

Whenever we collect information from you, we will make it clear which information is required in order to provide you with the service or goods you need. You do not have to provide us with any additional details unless you choose to.  We store your information securely on our computer system, we carefully restrict access to those who have a need to know, and we train our staff in handling the information securely.

What we do with your information

Most of our services and support are provided locally by our branches.  We will pass your contact details to your local branch, so they can let you know what activities are available in your area.  If you have signed up to a class or other service we will also pass your details to the specialist worker providing that service. The branch or specialist worker may hold additional information about your participation in local activities.

We would also like to contact you in future to tell you about other services we provide, and ways in which you might like to support NCT. You have the right to ask us not to contact you in this way. You can contact us directly on 0300 330 0700 to tell us not to send you any further information or marketing material.

Very occasionally we carry out a joint mailing with carefully selected other organisations, in order to tell you about products and services we think you might be interested in. Again, you have the right to opt out of this.

We never sell data. We do not pass on data to other organisations unless required by law or with your specific permission.


Cookies are small data files which are stored on your computer when you use a website. Cookies make using a website much easier because they remember your personal settings such as your username and password, what’s in your shopping cart, what you just searched for, etc. This way, you don’t need to re-enter information on the site.

The cookies on our website do not allow us to identify you personally. They allow us to see the trends in how people use our site so we can make improvements and adjustments so your experience is better.

The cookies on the NCT website enable the three following features:

Storing information when you’re logged in

The cookies which store information during your visit essentially enable you to login with your username and password, and they remember your pregnancy/parenting stage as well as your local branch so that certain information on our website is relevant to you.

Social Media and sharing tools

Our website allows you to ‘like’ our articles, events and information, and to share them on Facebook and Twitter with your friends. When you use these tools, the site sets a cookie. However, NCT does not control this functionality, so you’ll need to check on the external site if you want to know their cookie policy.   

Website trends

NCT uses Google Analytics to get a better understanding of how people interact with our website so we can make it more user-friendly and easier to navigate. Our site uses cookies that help us track these trends but the information we get is completely anonymous and we are unable to identify visitors.

Controlling and deleting cookies on your computer

All web browsers allow you to manage which cookies you accept, reject and delete. Learn more about types of cookies at, and about individual browser settings at

If you set your browser to not accept cookies from NCT’s website, some sections will not work properly, such as login, events search and pregnancy timeline.

To obtain your information

You have the right to a copy of all the information we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you). To obtain a copy, either ask for an application form to be sent to you, or write to the Data Protection Officer at NCT. We aim to reply as promptly as we can and, in any case, within the legal maximum of 40 days.

Our website does not collect identifiable IP addresses to track visitors’ future visits. It sets cookies that track the visitor on this site only.