NCT invites all parents who attend antenatal and postnatal courses to give feedback on their experience. The evaluation service provides a standardised and anonymous UK-wide system of feedback, and demonstrates our commitment to listening to parents.

Overview

Parents are invited to give feedback on course content and delivery, how well the course met parents' needs, and what difference it made to their experience of transition to parenthood. In addition, we invite feedback on the venue, as well as collecting important demographic information to help us monitor diversity and access.  More than 20,000 parents gave feedback on NCT services in 2013.

The NCT Research and Quality Department is responsible for managing and conducting the evaluation of NCT services. A steering group, including two representatives of each specialism and an external research advisor, shares responsibility for the design of the evaluation.

How is feedback from parents shared and used within NCT?

Summary course feedback is reported to various teams within NCT, for example to inform course development, practitioner training and professional development, course marketing, or operational aspects of service delivery. Parent feedback also makes a valuable contribution to reflective practice and continuing professional development - helping practitioners identify areas of strength and areas for development, and encouraging the sharing of good practice. In addition, evaluation helps us to capture the impact of our services for parents - as a measure of the difference we are making as a charity and as a service provider.

For further information about the programme for evaluation of NCT services, please contact coursesfeedback@nct.org.uk

Published evaluations include

'Now I don't feel alone' report: an evaluation of the Bankside project with asylum seekers and refugees in Leeds (2017)

Championing NCT Perinatal Peer Support (2016)
Someone on my side: NCT's Birth and Beyond Community Supporters Programme
(2015)
Postnatal courses - what do mothers think? (2014)
Community parent befrienders in Burnley - from set-up to service (2014)
NCT breastfeeding peer support in East Lancashire (2013)
Baby Cafés: a social model of support for mothers (2013)
Birth and Beyond community supporters - peer support for refugees and asylum seekers (2013)
Preparing for Birth and Parenthood: report on first-time mothers and fathers attending NCT antenatal courses (2011)
Supporting new mothers: an evaluation of NCT's Early Days courses (2011)
Breastfeeding Peer Support Project (2009)
Breastfeeding support on line: an audit of callers to the NCT Breastfeeding Line and phone survey of mothers' experiences (2009)
An NCT report on antenatal drop-in sessions held at Styal Prison (2009)
Preparing for birth: what do parents think of antenatal education at Birmingham Women's Hospital (2007)