Requests to cancel can only be accepted if they are made by calling 0300 330 0700 (local call rates apply) or emailing email@example.com.
If you cancel, the following fees apply:
Time before course starts|
Within 14 days of booking (providing your course hasn’t started)|
More than 4 weeks before course start|
£30 administration fee|
4 weeks or less before course start|
If you cancel your booking before or during your course due to exceptional circumstances, such as your pregnancy not continuing, we will refund all or part of your course fee. You will need to let us know within 3 months of your course start date.
Depending on your circumstances, we may offer an alternative to a refund such as another course or one-to-one support.
If your baby arrives early, either before or during the course, we will provide you with a pro-rata refund, for any course sessions missed – providing you advise us within 3 months of when your course was due to start.
The cost of your antenatal course covers one person, and you are welcome to attend alone or bring a companion, such as your partner, birth partner, parent, or sibling, at no extra charge. The person making the booking is responsible for payment as per our contractual agreement.
However, if a booking has two people listed, either person has the authority to make certain amendments to the booking such as asking to transfer to another course.
In the case of a gifted course, the recipient can modify the booking, but any refunds would be issued to the original booking creator (the person who gifted it to you).
All postnatal courses and workshops are priced for one person to attend.
Amending your booking
You can change your NCT course booking up to four weeks before the course starts for a £25 administration fee, which will be waived if your booking was made in the last 14 days. A £5 administration fee applies to NCT workshop bookings.
You cannot transfer or amend your course once the course has started.
There may be additional charges if the course you are transferring to is priced higher. If the course is lower priced, we will refund you the difference. Any extra fees will be confirmed to you before the transfer is carried out.
In exceptional circumstances, NCT may need to change or cancel your booking. NCT will provide an alternative course in this instance, or a full refund if this isn’t possible.
On occasion, we may need to move your course or a particular session online or change the venue, for example to ensure the safety of attendees, babies and NCT course leaders. No refunds will be provided in these cases.
NCT will provide you with a booking confirmation, which outlines the dates, times, and venue for your course, as well as a payment receipt, but we are unable to provide an invoice.
Each course is a planned set of dates, and all our courses are tailored to each individual group, therefore we are unable to facilitate a change of session due to individual circumstance. It isn’t unusual for attendees to miss a session here and there, and we recommend that you read up on any missed topics/sessions in our NCT Hub email and approach your NCT course leader with any questions that you may have.
An online breastfeeding catch up session is available for an additional £25. This can be booked by calling 0300 330 0700 (local call rates apply) or contact firstname.lastname@example.org.
We can only apply a single discount per course booking. If you are eligible for multiple discounts, please reach out to our team. They will happily determine the most advantageous discount for you, such as a Blue Light Discount or a household income discount.
This policy also extends to any sales or promotions – only one discount is applicable per booking. Discounts will be applied to your booking only after providing and obtaining approval for evidence of eligibility from the Booking Support team.
Further details on discount eligibility can be found here: course discounts.
Our commitment to you
Our course leaders
Our courses are taught by qualified, fully trained antenatal Practitioners, who give general education about pregnancy, childbirth and new baby care. Our course leaders complete a university accredited course before delivering antenatal sessions. They are fully licensed, quality assured and experienced in preparing you and your partner physically and emotionally for the arrival of your baby.
Our courses are designed to offer up-to-date evidence and signposting to sources of information and support. We include information on the practice of relaxation methods and ways of maximising comfort during labour and birth.
Please take responsibility for your own wellbeing and only practice things that you feel comfortable with.
NCT is a teaching organisation, and, on certain courses, students will observe and/or participate under the guidance of a tutor/mentor. This should not have an impact on your course experience.
Safeguarding and Health & Safety
At NCT we take safeguarding and health and safety very seriously. We believe that protecting people from harm is everyone’s responsibility. We ensure that everybody who engages with our services are safe and protected. This includes pregnant women, their partners, babies, children and new parents as well as our staff, volunteers, students and Practitioners.
We may undertake a risk assessment if concerns become apparent before or during a course. We may offer alternative provision where appropriate, in order to keep everyone safe from the risk of harm.
If you have concerns about the safety and wellbeing of another person, then you can contact our Safeguarding team at email@example.com. If you have concerns about your own health and safety, then you can contact your Practitioner or our Health and Safety team at firstname.lastname@example.org.
Any refunds requested, once actioned, will usually be paid within 7 working days if you have paid by debit or credit card. Refunds may take a little longer if we are in the middle of collecting a Direct Debit. No refunds will be made for amounts less than £5.
Keeping you safe
We follow safe operating procedures as well as complete risk assessments on all the venues that we use to keep you safe.
Please ensure that you have read the safety information relevant to your course. A link will be provided on your course confirmation.
We want everyone to have a full and enjoyable course experience and ask you to treat everyone with patience and respect. If necessary, for the wellbeing and safety of course groups and course leaders, we reserve the right to cancel any booking if our behaviour expectations are not met or we have safeguarding concerns.
Our Equity, Diversity & Inclusion commitment to you
At NCT, we work hard to be fully inclusive and will make every effort to ensure that you have access to our services. On occasion this might not be possible on your original course preference, but we will work with you to explore alternative courses.
Please let us know if you, or the person attending the course with you might need additional support or have accessibility requirements while attending your course.
Please note: This policy covers NCT course and workshop fees only and does not cover donations for NCT Membership or First Aid courses.