Your booking
The cost of your NCT Antenatal course covers one person, and you are welcome to attend alone or bring a companion, such as your partner, birth partner, parent, relative or friend, at no extra charge. The person making the booking is responsible for payment as per our contractual agreement.
However, if a booking has two people listed, either person has the authority to make certain amendments to the booking, such as asking to transfer to another course or workshop.
In the case of a gifted course, the recipient can modify the booking, but any refunds would be issued to the original booking creator (the person who gifted it to you).
All Postnatal courses and workshops are priced for one person to attend (with your baby/babies).
Our NCT Antenatal courses typically run with between three and nine bookings (as our course attendees generally like to bring someone with them, that could be 6-18 participants, if every attendee brings a second person). Courses require a minimum number of participants to run, and we reserve the right to cancel the course at any time and offer you a suitable alternative or a refund if minimum numbers are not met, or if there is any other reason we need to cancel the course.
If your course or session is scheduled during national emergencies like pandemics or severe weather conditions, refunds for in-person courses will not be provided. Instead, we will endeavour to arrange alternative options, such as transitioning your course to an online format or rescheduling your booking to a suitable in-person alternative.
Amending your booking
You can change your NCT course booking up to 6 weeks before your course is due to start for a £25 administration fee, which will be waived if your booking was made in the last 14 days. A £5 administration fee applies to NCT Workshop bookings.
If there is less than 6 weeks before your course is due to start, you can request a course change though it may not be possible to grant the request or options may be limited, in which case you will be unable to transfer and there will be no refunds offered.
There may be additional charges if the course you are transferring to is priced higher. If the course is lower priced, we will refund you the difference. Any extra fees will be confirmed to you before the transfer is carried out.
You cannot transfer or amend your course booking once the course has started. In exceptional circumstances where NCT may need to change or cancel your booking or the course, we will provide you with as much notice as possible and a reasonable alternative course such as a suitable in-person alternative or a National Online course. If this isn’t possible, we will offer you a full refund.
On occasion, we may need to move your course or a particular session online or change the venue, for example to ensure the safety of attendees, babies and NCT course leaders. No refunds will be provided in these cases.
NCT will provide you with a booking confirmation, which outlines the dates, times, and venue for your course, as well as a payment receipt, but we are unable to provide an invoice.
Session Changes
Each course is a planned set of dates, and all our courses are tailored to each individual group, therefore we are unable to facilitate a change of session due to individual circumstance. It isn’t unusual for attendees to miss a session here and there, and we recommend that you read up on any missed topics/sessions in our NCT Parent Hub and approach your NCT Course Leader with any questions that you may have. An online Infant Feeding catch up session is available for an additional £25. This can be booked by calling 0300 330 0700 (local call rates apply) or contact course.info@nct.org.uk
Discounts
We can only apply a single discount per course booking. If you are eligible for multiple discounts, please contact our Booking Support Team. They will support you in determining the best most appropriate discount for you. This policy also extends to any sales or promotions – only one discount is applicable per booking.
To receive a discount, you must provide current and valid proof of eligibility to our Booking Support Team. They will inform you of the specific requirements based on your circumstances. Unfortunately, without sufficient evidence, we won't be able to apply the discount. Further details on discount eligibility can be found here: Course discounts.
Cancellation
Requests to cancel a course booking or workshop can only be considered if they are made by calling 0300 330 0700 (local call rates apply) or emailing course.info@nct.org.uk
If you cancel, the following rules apply:
| Time of Cancellation | Refund |
| Within 14 days of the booking confirmation being issued (unless your course has started, at which point we will not be able to refund your course). | Full |
| More than 6 weeks until the course is due to start | 75% of the fees paid (only offered in exceptional circumstances) |
| Less than 6 weeks until the course is due to start | No refund except potentially in exceptional circumstances (see below). |
| After the course has started. | No refund except potentially in exceptional circumstances (see below). |
Exceptional circumstances
If you need to cancel due to exceptional circumstances, let us know and we will consider (in our reasonable discretion) whether we agree your circumstances are exceptional.
Where we agree there are exceptional circumstances, we may offer you an alternative to a refund such as another in-person or online course or one-to-one support in place of a refund. Should a refund be offered, it will be a pro-rata refund for any course sessions missed.
We can only offer a refund or alternative if you let us know up to 3 months after your course start date.
Please note, if you move house, we will offer another in-person or online course as this is not classed as an exceptional circumstance for cancelling your booking.
Refunds
Any refunds requested, once accepted in accordance with these Terms and Conditions and actioned, will usually be paid within 7 working days if you have paid by debit or credit card. Refunds may take a little longer if we are in the middle of collecting a direct debit. No refunds will be made for amounts less than £5.
Our commitment to you
Our Course Leaders
Our courses are taught by qualified, fully trained antenatal Practitioners, who give general education about pregnancy, birth and new baby care. They are fully trained, licensed, quality assured and experienced in preparing parents physically and emotionally for the arrival of your baby. Our courses are designed to offer up-to-date evidence and signposting to sources of information and support. We include information on and the practice of relaxation methods and ways of maximising comfort during labour and birth. Please take responsibility for your own wellbeing and only practice things that you feel comfortable with.
Our Students
NCT is a teaching organisation, and, on certain courses, students will observe and/or participate under the guidance of a tutor/mentor. This will not have an impact on your course experience, and we will let you know in advance if a student will be observing/participating on your course.
Safeguarding and Health & Safety
At NCT we take safeguarding and health & safety very seriously. We believe that protecting people from harm is everyone’s responsibility. We ensure that everybody who engages with our services are safe and protected. This includes pregnant women, their partners, babies, children and new parents as well as our staff, volunteers, students and practitioners. We may undertake a risk assessment if concerns become apparent before or during a course. We may offer alternative provision where appropriate, in order to keep everyone safe from the risk of harm. If you have concerns about the safety and wellbeing of another person, then you can contact our safeguarding team safeguarding@nct.org.uk If you have concerns about your own health & safety, then you can contact your practitioner or our H&S team healthandsafety@nct.org.uk
Disclaimers
The information provided in your NCT course is intended for your general education and guidance but should not and does not substitute advice from your own medical team. Although NCT aims to provide relevant and up-to-date information, please understand that it is given as is, without any guarantees about its accuracy. While we're here to offer support, we cannot provide specific information regarding health-related enquiries concerning your pregnancy, birth, or baby. Any concerns of this nature should be directed to your medical team, who are responsible for your care. We cannot be held liable for the outcomes of decisions you make, or choose not to make, based on information from our course or course materials.
To the extent permitted by law, NCT expressly excludes all conditions, warranties and other terms which might otherwise be implied by law and cannot accept responsibility or liability for loss, damage or injury to any person or property as a result of or in connection with attending any of NCT’s courses and/or your reliance on the information provided by NCT through any of its courses. Should for whatever reason we be held liable in any way, our aggregate liability arising from or in connection with your NCT course shall be limited to the course fee, and we will not be liable for any loss of profit or business, or for any indirect, special or consequential loss. None of this affects any liability for which no limit or exclusions apply, such as liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
Copyright and use of course materials
NCT (or its licensors) owns all copyright and other rights in the material provided or made available (in whatever media or format) through NCT’s courses. You may download and print off a copy or extracts of the materials for your NCT course for your personal use, but you must not use (or allow to be used) any part of the materials for any other purpose (including commercial purposes). Any modification or amendment to the content any of the materials is not permitted. If you breach any of these terms and conditions, as directed by us you must promptly return or destroy any copies of the materials you have made or hold.
Keeping you safe
We follow Safe Operating Procedures as well as complete Risk Assessments on all the venues that we use to keep you safe.
Please ensure that you have read the safety information relevant to your course. A link will be provided on your course confirmation.
Behaviour
We want everyone to have a full and enjoyable course experience and ask you to treat everyone with patience and respect. If necessary, for the wellbeing and safety of course groups and course leaders, we reserve the right to cancel any booking if our behaviour expectations are not met or we have safeguarding concerns.
Our ED&I commitment to you
At NCT, we work hard to be fully inclusive and will make every effort to ensure that you have access to all our services. On occasion this might not be possible on your original course preference, but we will work with you to explore alternative options. Please let us know if you, or the person attending the course with you might need additional support or have accessibility requirements while attending your course.
Please note: This policy covers NCT course and workshop fees only and does not cover donations for NCT Membership or Baby & Child First Aid courses.
Our Data Protection commitment to you
At NCT, we want to make sure that you feel confident about how your data will be collected and reasonably used as part of your journey with us. If you have any questions about how we use your personal data or believe any of your rights have been infringed, please contact our Data Protection Officer by emailing dataprotection@nct.org.uk. Further information can be found in our privacy notice for course bookers.
