Anyone who supports our aims and objectives is eligible to apply to become a member. All members of staff are automatically members of NCT unless they choose to opt-out of NCT Membership.  No person shall be admitted as a member of the Charity unless their application for membership is approved by or on behalf of the Trustees and payment has been received where required for the membership subscription.

Being a member

NCT aims to reduce its carbon footprint and contact members in a cost effective and sustainable way. Notwithstanding opt-out rights under data protection legislation, members agree to be contacted by electronic means as the primary mode of contact.  If you prefer not to have any contact (other than General Meeting proceedings and other reasons required under NCT’s Articles of Association – which we are required to do) you can update your preferences by emailing enquiries@nct.org.uk.

Joint memberships

Two people living at the same address can be joint members provided that they provide a separate contact email address. Each is a member in their own right and each will have the membership rights as covered below.

Being a member of a local NCT branch

Members may receive information about services and events from their local NCT branch (if there is an active one in your area).  If you prefer not to have any contact (other than General Meeting proceedings and other reasons required under NCT’s Articles of Association – which we are required to do) you can update your preferences by emailing enquiries@nct.org.uk.

Charity membership rights and obligations

The Charity is incorporated as a company limited by guarantee: company registration number 2370573. As a member of the Charity, you have certain rights and obligations laid down in Company Law and our Articles of Association.

As a Charity member your rights include the right to:

  • attend the Annual General Meeting of the Charity or appoint a proxy to attend on their behalf;  
  • receive the Annual Report and Accounts of the Charity; 
  • vote in elections for Charity Trustees; and 
  • vote on company resolutions.

As a member of the Charity, you accept a limited liability to contribute up to £1 towards the Charity’s debts and liabilities should the Charity be wound up. This obligation continues for one year from when you cease to be a member but only to the extent that those debts and liabilities existed at the time your membership ceased.

Full details of your Charity membership rights and obligations are available in our Articles of Association. All members of the Charity are bound by the Articles of Association and in the event of any conflict between these terms and conditions and the Articles of Association the Articles shall take precedence.

Membership Contributions

All membership contributions are recognised under charity law as donations to the NCT charity registered in England and Wales: 801395 and Scotland: SC041592.

Cancellation terms

Members may cancel their membership at any time by giving notice to the Charity but we are not able to reimburse money already donated in relation to membership other than instances of an error on the part of NCT or in exceptional circumstances.

Membership of the Charity is not transferable.

Right to complain

We’re committed to providing high quality service in everything we do. However, we understand that sometimes things don’t go according to plan and you may not get the experience you expect. 

To make sure that we continue to offer a quality experience to as many people as possible, we have put in place a complaints procedure so that constructive complaints can help us improve our goods and services. 

Our complaints procedure aims to provide a quick, simple and streamlined way to resolve your issue and focus on an early resolution for you, provided by empowered and well-trained staff.

How to make a complaint

If you would like to make complaint, please contact our enquiries team by email at enquiries@nct.org.uk.

Offers and benefits

As a member, you are eligible to access a range of benefits, including: 

  • access to Live Postnatal Talks, delivered online by NCT experts; 
  • early entry into NCT Nearly New Sales; and 
  • regular email updates, including a quarterly digital magazine, NCT Matters. 

Membership of NCT may involve discounts on selected NCT services.  We ask that NCT discounts are used in the spirit in which they are provided to you. These benefits may be subject to fair use condition by NCT members. 

Membership of NCT may also involve offers and benefits from third-parties. Specific terms and conditions will apply to these benefits.  We reserve the right to change the third party offers and benefits and the discounts at any time and without notice.

Suspending and removing membership

Membership ceases automatically if a required membership subscription is not paid within three months of the due date. 

Membership can be removed for conduct that is in conflict with NCT’s objects or interests. This is a significant step and may only be undertaken after membership has been suspended by the Chief Executive. 

A member may appeal the removal of a membership within 28 days by appealing in writing to the Trustees at trustees@nct.org.uk.

Data protection and use of personal data

When you apply for Membership (and throughout the course of your membership subscription) it will be necessary for us to obtain certain information from you (such as your name, address and date of birth). We will treat this as personal data for the purposes of data protection law. The Charity will collect, hold and process your personal data in accordance with our Privacy Notice.

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