Released on: 13 November 2026
Like many organisations across the UK this morning, NCT has been affected by the global outage to Microsoft services.
We are asking you to please use the following channels to communicate with us, as we are not able to send or receive emails, or use a range of other Microsoft services that we would normally have access to.
If you have a safeguarding concern, or need to report a health and safety incident, please telephone 0208 752 2308.
If you are a practitioner, you can also use this number for any other communications with our team.
If you are a volunteer, and need to get in touch with the team for any other matter, please telephone 0208 752 1004.
If you are working or volunteering as a Peer Supporter and need help or support, please contact your local manager in the first instance.
If you are a parent who needs to discuss your booking, or would like support feeding your baby, call 0300 330 0700, and choose option 1 for feeding support, or 2 to speak to the bookings team.
Please be assured that we are reacting as quickly as possible to this evolving situation, and have plans in place to ensure that there is as little impact on our services as possible.
It would be really helpful if you only contact us if you have any urgent or time-sensitive matter, as we will need to prioritise these issues until normal services are resumed.