Communications & Engagement Officer Vacancy

See attached job description.

About NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.  

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.    

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

About the role

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

• This is an exciting opportunity to help people across NCT feel informed, connected and part of something bigger.
• As Communications and Engagement Officer, you’ll help plan and deliver clear, engaging and well-coordinated communications for our staff, volunteers and practitioners. You’ll support important organisational moments, bring stories of impact to life, and help make sure people across our community have the information they need, when they need it.
• You’ll be joining NCT at a pivotal time, as we embed our refreshed brand, strengthen our internal communications and continue to grow our voice as the nation’s charity for pregnancy, birth and new parents.
• Your role will include:
• Planning, coordinating and delivering engaging internal communications across our people communities: staff, volunteers and practitioners, making sure messages are clear, timely, accessible and aligned with NCT’s brand and tone of voice.
• Working with colleagues across NCT to share important updates, organisational priorities and key information in a way that feels human, useful and easy to understand.
• Supporting communications and engagement around major organisational moments and strategic activity, including the AGM.
• Gathering, writing and editing stories, case studies and content that show the real impact of NCT’s work for parents, volunteers, practitioners and communities.
• Building positive relationships across teams, acting as a trusted communications partner and helping colleagues communicate well with their audiences.
• Using feedback, insight and engagement data to improve how we communicate, so our internal channels feel more connected, useful and responsive. 

About you

You're someone who is naturally curious about people, communications and how organisations work. You love understanding what matters to different audiences, asking questions, joining the dots and finding better ways to do things.

You're proactive and don't wait to be told exactly what needs doing. You spot opportunities, identify gaps, suggest improvements and take ownership for making things happen. Whether you're helping shape a key organisational update, uncovering a powerful story, or improving a communications process, you're motivated by making a real difference.

Alongside this, you'll be a thoughtful and organised communicator who enjoys turning information into clear, engaging content that helps people feel connected.

You don't need to have worked in exactly this kind of role before, but you will bring strong writing skills, good judgement and the confidence to work with different people across an organisation. You'll be comfortable managing several pieces of work at once, building relationships and taking ownership for delivering high-quality work.

• Be a strong writer and editor, able to adapt your style for different audiences and channels.
• Have excellent planning and organisational skills, with the ability to manage deadlines and keep work moving.
• Be naturally curious, asking good questions and seeking to understand different perspectives before communicating.
• Take initiative, identify opportunities for improvement and feel comfortable suggesting new ideas.
• Be able to turn complex or detailed information into communications that feel clear, accessible and engaging.
• Build warm, collaborative relationships with colleagues and stakeholders across different teams.
• Bring strong attention to detail and a commitment to accuracy, accessibility and inclusive communication.
• Be comfortable using digital communication tools, content platforms or email systems, or willing to learn.
• Care about NCT's purpose and values, and want to help create welcoming, inclusive experiences for everyone in our community. 

Our Benefits – What we offer you  

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)  
• Pension matched up to 5%  
• Flexible working options to suit your lifestyle  
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more  
• Cycle to work scheme to support sustainable commuting  
• Life Assurance for peace of mind  
• Free eye test for all staff, with further discounts  
• Blue Light discount card

How to apply

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.  

If you would like to apply for this position please apply here: Communications and Engagement Officer.

If you have any questions about the role or the recruitment process, please contact jobs@nct.org.uk. 

Frequently asked questions

How do I apply for a role with NCT?

If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Please submit to jobs@nct.org.uk.

What format should my CV be in?

Your CV and covering letter needs to be in a PDF or Word format.

Do you offer flexible working?

We welcome discussions about flexible working during the recruitment process.  We can’t promise to give you exactly what you want, but we do promise to genuinely consider any requests.

How do you use the personal information I have provided?

The personal information on your application is used for our recruitment process, and we won't use it for any marketing or pass it on to third parties.

When will I know if my application is successful?

If your application is shortlisted, we will contact you via the email address provided on the application form. Due to the volume of applications, we will only contact you if shortlisted for the role.

Why haven't I been invited for interview?

Unfortunately, we can't interview everybody who applies, and there might be applicants who have more relevant skills and experience suited to the role profile. Please be advised that due to the amount of applications we receive we are unable to offer feedback to our external candidates.