Hackney Service Delivery Manager Vacancy

See attached job description.

About NCT

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood.

Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions. 

About the role

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:  

• Provide line management and support to direct line reports and leadership for the project.  
• Develop and maintain a strong understanding of Hackney’s parent demographics and local support services, enabling effective signposting for marginalised communities.
• Build strong partnerships with local VCOs and stakeholders to engage underrepresented communities, working collaboratively to support meaningful co-production.
• Create and lead welcoming parent focus groups that amplify local voices and help shape the project to be inclusive, accessible, and responsive to families’ needs.
• Data collection and reporting appropriate to the project for monthly/quarterly review with commissioners. 

About you

You’ll have a strong understanding of Hackney’s diverse families and, ideally, a genuine understanding of the journey into parenthood—from pregnancy and birth through to bringing a baby home and navigating those important, and sometimes challenging, early months. You’ll understand the realities of caring for a newborn and the many different experiences and choices families face around infant feeding in modern society.

You’ll bring an empathetic, proactive approach to engaging parents, particularly those whose voices are less often heard. You’ll be confident building trusted relationships with local organisations and services, helping families access the support they need and feel connected to their community.

You’ll be passionate about listening to parents and involving them in shaping services, using meaningful engagement approaches and be comfortable using data to track progress, share learning and demonstrate impact.

Above all, you’ll be driven to create a service where every parent feels supported, connected and heard—and where families receive the understanding and support they need during the transition into parenthood.

Our Benefits – What we offer you  

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)  
• Pension matched up to 5%  
• Flexible working options to suit your lifestyle  
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more  
• Life Assurance for peace of mind  
• Free eye test for all staff, with further discounts  
• Blue Light discount card

How to apply

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.  

If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. 

Please apply here.

If you have any questions about the role or recruitment process, please get in contact with jobs@nct.org.uk

Frequently asked questions

How do I apply for a role with NCT?

If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Please submit to jobs@nct.org.uk.

What format should my CV be in?

Your CV and covering letter needs to be in a PDF or Word format.

Do you offer flexible working?

We welcome discussions about flexible working during the recruitment process.  We can’t promise to give you exactly what you want, but we do promise to genuinely consider any requests.

How do you use the personal information I have provided?

The personal information on your application is used for our recruitment process, and we won't use it for any marketing or pass it on to third parties.

When will I know if my application is successful?

If your application is shortlisted, we will contact you via the email address provided on the application form. Due to the volume of applications, we will only contact you if shortlisted for the role.

Why haven't I been invited for interview?

Unfortunately, we can't interview everybody who applies, and there might be applicants who have more relevant skills and experience suited to the role profile. Please be advised that due to the amount of applications we receive we are unable to offer feedback to our external candidates.