Perinatal Peer Support Project Support Coordinator (Kent Based) Vacancy

See attached job description.

About NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.  

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.    

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

About the role

As Kent Project Support Coordinator, you will help coordinate and deliver our local perinatal mental health peer support service across Kent. Working closely with our Perinatal Peer Support Service Lead, peer supporters, volunteers, health professionals and community partners, you will help ensure families receive safe, inclusive and accessible support within their local communities.

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. 

Your role will include:  

• Coordinating the day-to-day delivery of local peer support groups, including venues, rotas, local promotion, resources and providing occasional facilitation cover where required.
• Recruiting, coordinating and supporting volunteers and peer supporters, including regular communication and debriefing following sessions to identify safeguarding, signposting or additional support needs.
• Supporting referrals into the service, helping assess individual needs and ensuring parents and families are connected with appropriate peer support, signposting or onward referrals.
• Building and maintaining positive relationships with local health and social care professionals, Family Hubs and community organisations to strengthen referral pathways and increase awareness of the service.
• Supporting monitoring and evaluation through accurate record keeping, data collection, case studies, service feedback and contributions to commissioner reporting and continuous service improvement.
• You will also help promote the service within local communities, particularly among families who may experience additional barriers to accessing support, and contribute to social media content, promotional activities and local events.

About you

You will be compassionate, organised and confident working with parents, families, volunteers and professionals from a wide range of backgrounds.

You will have an understanding of the challenges associated with the perinatal mental health period and be comfortable supporting people sensitively and without judgement.

You will also bring:

• Excellent organisational skills and the ability to manage your time and priorities effectively. 
  Strong interpersonal and communication skills, including active listening and the ability to build rapport with people from different backgrounds. 
• Strong relationship-building and stakeholder engagement skills. 
• Confidence working independently while remaining part of a supportive wider team. 
• Good judgement when responding to individual needs, safeguarding concerns and situations requiring signposting or referral. 
• Good IT skills, including Microsoft Office and internet-based systems. 
• A commitment to equity, diversity and inclusion and to ensuring services are welcoming and accessible to all families. 
• Experience of community engagement, working with vulnerable families or people with complex needs, supporting volunteers, or working successfully with diverse cultural communities would be particularly valuable.

Knowledge of safeguarding and awareness of emotional and practical support services available within local communities would also be beneficial.

Training as an NCT Parents in Mind Peer Supporter is desirable. We also welcome applications from candidates who are willing and eligible to undertake this training.

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across the commissioned area, including at short notice when required.

Our Benefits – What we offer you  

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)  
• Pension matched up to 5%  
• Flexible working options to suit your lifestyle  
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more  
• Life Assurance for peace of mind  
• Free eye test for all staff, with further discounts  
• Blue Light discount card

How to apply

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.  

If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. 

Please apply here: Perinatal Peer Support Project Support Coordinator

If you have any questions about the role or recruitment process please email jobs@nct.org.uk. 

Frequently asked questions

How do I apply for a role with NCT?

If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Please submit to jobs@nct.org.uk.

What format should my CV be in?

Your CV and covering letter needs to be in a PDF or Word format.

Do you offer flexible working?

We welcome discussions about flexible working during the recruitment process.  We can’t promise to give you exactly what you want, but we do promise to genuinely consider any requests.

How do you use the personal information I have provided?

The personal information on your application is used for our recruitment process, and we won't use it for any marketing or pass it on to third parties.

When will I know if my application is successful?

If your application is shortlisted, we will contact you via the email address provided on the application form. Due to the volume of applications, we will only contact you if shortlisted for the role.

Why haven't I been invited for interview?

Unfortunately, we can't interview everybody who applies, and there might be applicants who have more relevant skills and experience suited to the role profile. Please be advised that due to the amount of applications we receive we are unable to offer feedback to our external candidates.