| Job Title | Training Administrator (Peer Support) |
|---|---|
| Contract / Job Type | Fixed Term - Until 31st March 2029 |
| Full Time / Part Time | Part Time |
| Hours per week | 21 hours to be worked over a minimum of 4 days per week. |
| Location | Homebased |
| Salary | £13,879.32 (£23,132.20 FTE) |
| Closing date | 18th September |
See attached job description.
About NCT
NCT is the national charity for pregnancy, birth, infant feeding and early parenthood.
Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.
Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.
For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.
We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
• Providing essential administration support to ensure the smooth, efficient and effective delivery of Commissioned Services projects
• Creating, monitoring and maintaining cohort trackers for training and moderation purposes.
• Maintaining and updating learning platforms and CRMs, ensuring learning content and learner records are accurate, and accessible.
About you
• Have a proven background in a busy and varied administration role.
• Be able to demonstrate good judgement when prioritising workload, meeting deadlines, and responding appropriately to learner and trainer questions and queries.
• Be methodical and organised, and comfortable working with established processes.
• Have experience of working with learning platforms and CRMs, demonstrating a strong commitment to accuracy and data integrity.
• Be solution focused, motivated to contribute to process improvements and able to find practical ways to overcome challenges.
• Be self-motivated, able to work independently and contribute positively as part of a collaborative team.
• Supporting the compliance of our volunteer peer supporters to ensure all mandatory training is completed and up to date.
• Contributing to process improvements and efficiencies to ensure a positive experience for peer support volunteers, our project teams, our trainers and internal colleagues.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
How to apply
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.
If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria.
Please apply here: Training Administrator (Peer Support)
If you have any questions about the recruitment process or vacancy, please contact jobs@nct.org.uk
Frequently asked questions
- How do I apply for a role with NCT?
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If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Please submit to jobs@nct.org.uk.
- What format should my CV be in?
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Your CV and covering letter needs to be in a PDF or Word format.
- Do you offer flexible working?
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We welcome discussions about flexible working during the recruitment process. We can’t promise to give you exactly what you want, but we do promise to genuinely consider any requests.
- How do you use the personal information I have provided?
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The personal information on your application is used for our recruitment process, and we won't use it for any marketing or pass it on to third parties.
- When will I know if my application is successful?
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If your application is shortlisted, we will contact you via the email address provided on the application form. Due to the volume of applications, we will only contact you if shortlisted for the role.
- Why haven't I been invited for interview?
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Unfortunately, we can't interview everybody who applies, and there might be applicants who have more relevant skills and experience suited to the role profile. Please be advised that due to the amount of applications we receive we are unable to offer feedback to our external candidates.